Photos and review

How a photo gets onto a card, and what approving one does. For what makes a good photo, see the photo guidelines.

How photos arrive

Three routes in, one review queue.

• Taken by staff, at the front desk or from a card holder’s page, by webcam or file upload.
• Uploaded by the person, from an invite. Send a photo invite from a card holder’s page, or in bulk from the card holders list. The person gets an email with a personal link (no account, no password) that works once and expires after 48 hours. Anyone without an email address on file is skipped, and the portal tells you who.
• Imported. Bulk imports can bring photos with the person’s details.

Every photo is processed when it arrives: straightened, colour-corrected, cropped for print, and scored against ID photo rules (face position, lighting, background, anything covering the face). The score is out of 100, and each failed check is listed, so a reviewer can see why a photo scored low, not just the number.

Which photos need a person to approve them

• Photos taken by staff are approved automatically. An operator saw the person in front of them; that is the identity check.
• Photos from an invite link always wait for review, whatever their score. Nobody watched them being taken.
• Everything else follows your organisation’s policy (Settings → Security). If “require photo approval” is off, a photo with no failed checks and a score at or above your minimum is approved on its own; otherwise it joins the queue.

The review queue

Photos → Review, for company admins and company users.

Three tabs, Awaiting review, Approved and Rejected, each with a count, sorted oldest first by default so nobody waits for ever. Keyboard shortcuts: A approves the photo in focus, R rejects it. You can also select several and approve or reject them together.

• Approve. The photo becomes the person’s current photo, they are emailed the good news, and they appear on Ready to produce.
• Reject. A reason is required, and it goes to the person, so write it for them, not for the file. The email includes a fresh upload link so they can retake the photo at once.
• Recrop instead of rejecting. The queue keeps the original uncropped image, so a photo that is fine but badly framed can be recropped there and then. A recrop takes thirty seconds; a rejection costs a day.

Photo statuses

Status	Meaning
Processing	Just arrived, being prepared and scored
Pending review	Processed, waiting for a person
Approved	The current card photo
Rejected	Not usable; the reason is recorded and the person told
Superseded	Was current until a newer photo was approved